Customer service can spell the difference between a good business and a great business. It’s important to also do the hard yards when it comes to your customers. Sure, you can win a job based on the calibre of your work, but chances are charm will also play a part. Customer service can prove a tricky game, and for... read more >

Switzer Broker has teamed up with the Commonwealth Bank to highlight regional brokers, the challenges they face in their business and how they have achieved success. In part five of our Best of Brokers series, we travel to Victoria to speak with Stephen Britton, princpal at Mortgage Choice Ballarat about growing a... read more >

The quality of an aggregator plays a huge part in the success of a broker's business. So when it comes to a perfect match, what are the key hallmarks of a successful partnership between broker and aggregator? Sarah Wells – solutionist and founder of redconcierge – reveals her experience with Vow Financial.  ... read more >